The question comes up occasionally about our policy on our call in phone service.

According to our phone records, statistically, customers prefer emails versus phone calls for sales and customer support. As such we have determined the most cost effective support is responding to a call or email as it comes in rather than monitoring the phones 9-5 EST. If a customer does call day or night, we will receive the message via email and we respond accordingly.

Based on our experiences, it is not cost effective to staff a call center as is done in retail stores. With current technology and the wide range of time zones we support, it is much more efficient to function as a virtual office.

I hope this explains our policy call support.

Regards,
Novakon Team