So I wrote back:

Hi Nick,

Wow, where do I start.... Firstly, my email to Motion had nothing to do with Quick. It was about the Motion MO-CON501 cnc Pendant Controller user manual. I never sent an email to Quick, as I assumed best to go directly to the supplier of the component I needed help with. Quick do not make this component. Motion Control Products does.

Heres my free tip: , I travel to China regularly, on business and find them the most courteous, accommodating and helpful people to deal with - communication issued accepted. Maybe you should get a broader appreciation before condeming their customer service. They certainly dont try to extort money from their customers for access to user information regarding their own products.

In regard to Vetric, which I never asked for your assistance - I have gone to them directly, in the past, and they were most helpful, including a free upgrade when I changed computers.

In the interests of Good customer service, I feel it would serve all people who are considering using the Motion range of controllers well to see the quality of service you are providing. Accordingly, you will find a copy of this email trail uploaded to CNC zone's website.

Kind Regards

Noel

Noel Symon
Sasign International
Ph: 07 5564 9930 Fax: 07 5527 8814,
Web: Edge lit signs
Unit 3 / 31 Dominions Rd
Ashmore, QLD 4214
"specialist signage Lighting since 1992"