There certainly is more to this story
The OP has not since posted
Just tired of the bashing,,Bob is a good company,,I have to believe technical support offered a multitude of ways to solve his download problem
If one takes the time to read the refund policy..........https://bobcad.com/refund/?source=bugreport_footer
suppose I am just a tad in non favor of this thread
I have seen it many times before
The OP lost me right of the get go with the title of the thread

in the refund policy it states "For software refunds, Purchaser must cooperate with a BobCAD-CAM technical support representative’s inquiry into Purchaser’s eligibility for a refund"

Between what Engine Guy stated as ways to Download and what as I said as an option,"installation disc",just guessing that tech support offered this.Not rocket science
But with no further posts from OP,he accomplished one thing,a sh@tshow against Bob that now comes up with Google search.That is what I have seen a lot of times and it smelled that way right from the get go.
Sorry folks,,Peace out,,here to learn and help