Ugh...the challenge of low quality USB to serial adapters. I am sorry I did not get to chime in sooner, but the first thing would to buy a good USB to serial adapter. The low cost units will deliver a file only part of the time, part of the file, after multiple tries and it's not worth the headache.
Check out our solutions on our site if we can still help with a cable or setup on the machine. If you still are faced with a problem, give me a call directly.
Greg Mercurio -Shop Floor Automations
www.shopfloorautomations.com /619-461-4000