Originally Posted by
CRMB
I have had one spare tube arrive broken .
It probably was not DHL's fault. the seller didn't pack it well,DHL handled it well BUT the package of seller is so easy with only one wooden box to protect tube..
Am so upset for many issues with their back up!
CRMB
Dear if you met this situation.The seller don't protect it well and you don't buy any insurence for your laser tube.You need asked the seller to change a good one to you again.becuase seller also need resposible for this things.
When we met this matter,we will send one more new to our customer and our customer pay the shipping fee.If you buy the insurence,you can ask your seller to get some money from DHL.
We offer best quality and wonderful service.
welcome to Zhiya.