[Steve Seebold]

looking at the tormach website , here it is in a nutshell .

Technical Assistance

Unless otherwise expressly agreed to in writing by Tormach: (a) any product support provided by Tormach with respect to the use of goods furnished to Buyer shall be without charge at the sole discretion of Tormach; (b) Tormach assumes no obligation or liability for any such advice or for any results occurring as a result of the application of such advice, beyond the terms specified in the product warranty; and (c) Buyer shall have sole responsibility for selection and specification of the goods appropriate for the anticipated end use and for ensuring that all activities are carried out in a safe manner.

Because we do not know the details of Buyer’s workshop or other local conditions, Tormach cannot accept responsibility for the performance of any of our products or any damage or injury caused by use. It is Buyer’s responsibility to understand the implications and risks involved to using and modifying Tormach products. Buyer must comply with any legislation and codes of practice applicable to Buyer’s country and/or state.

Tormach offers technical support for every product we design when it is used as intended. Primary support is provided by the product manual and through supplemental information available on the Tormach web site (www. tormach.com). If you have additional questions that are not answered by these documents, or if the documents are not clear to you, then we will do everything we can to answer your question

Tormach customer service has gone straight to hell since the death of Greg Jackson.

Actually, Tormach customer service has turned out to be the best possible sales staff Haas could hope for.