What a bunch of great guys
I want to brag on what a bunch of great guys there are at Tormach.
Andy, Matt and Daniel.
I had a problem about a month ago and it took almost a week to get to the bottom if it, but they stuck with me until the end.
It started about this time last month. I had gone camping for the weekend and when I came home I turned my machine on and when I hit the REFXYZ button, the Z axis instead of going up went into free fall. I hit the E-stop button and tried again and got the same result.
Now, mind you, I am far from an electronics wizard and if I press the button and that doesn't work, I need to call someone.
OK, I called and spoke with Daniel, and after a while Andy got involved. After a while it was determined that my control computer has crashed so since I am still under warranty they agreed to send me another one. Well, I got the new one the next day and got it in line in about an hour. I thought WHEW, that was easy.
Again I pressed the XYZREF button and again, the Z axis went into free fall. ANOTHER call to Andy to tell him that nothing has changed. This time, Matt got involved and after a lot of voltage and resistance checking, Matt told Andy to send me a new Z axis stepper motor. The motor got here about 4 days later.
I got that installed the next day, and when I hit the XYZREF button, it took off like it was supposed to and worked fine for the rest of the week.
Now tomorrow we'll see. I went away for 4 days again and tomorrow I'll be making parts again.
Thanks so much Andy Daniel and Matt for all your help.
Steve Seebold
You can buy GOOD PARTS or you can buy CHEAP PARTS, but you can't buy GOOD CHEAP PARTS.