[tlharris]

This is the part where I would have railed on you............... As the leader of a company, you should know better.

Fair enough, BurrMan. Not trying to sound defensive.... but I do understand mistakes. My team makes them from time to time, and we occasionally have to take steps to preserve customer relations. We're not proud of it, but we try to learn and not repeat mistakes. In my case - whether it's typical for other customers or not - I have dealt with multiple people in BC Sales who have exhibited similar behaviors. Maybe I've seen everybody on their worst day. Maybe I really am just a PITA customer. I don't think so. The loss in faith was really feeling that BC management must indeed tolerate or even encourage this kind of behavior. They've spent enough energy in the last couple of days to convince me that's not the case.