Ghyman,
Where are you located? And can you give me info on your machine such as year and configuration. Maybe I can help you if you are open minded about this. While it is unfortunate that you purchased a machine that is not performing, all manufactures of machine tools send machines out with issues from time to time, the real problem is getting a service technician who can REALLY solve the machine's issues in an intelligent manor. These technicians are far and few between, so when an idiot comes out and feeds you a bag of crap and bandaids your machine back together without really fixing the root of the problem, then the machine is viewed as a peice of ##!
Sending the machine back is going to be quite a challenge for you, and you are seeing the beginnng of this now. You will likely need legal help if this is the only course of action in your mind, however I have a standing policy with all my service work personally: All my service is warranteed for a year, and if I don't fix it, you don't pay!! I have never had to return to fix a machine yet, nor have I gone without a paycheck.
If you will fill the coolant tank back up, plug it back in and give me a call, I will work with you over the phone and get this machine back in shape, and if I have to fly to you to get this done, I will be willing to do so at my expense to save Fadal's name and show you that getting the right technician is EVERYTHING.
Your dealer is a schmuck(sp?) to not call you back and nuture this problem back to a healthy relationship, but I am willing to do so if you can keep an open mind and work with me.
I can say and do no more. The ball is in your court.
Brian Denny
208-888-9236 Ext. 404
www.FadalCNC.com