those things are great if your paying for that support . Otherwise what does a guy have for options , come to places like cnczone and get 3rd party yahoo's ? Mastercam does inhouse to and they respond immediately , but once again your paying for that support . I don't pay I don't expect support except for when it comes to licenses

The other communities may not have so great of support but autodesk for example has a mass of guys who help one another out , they put out tons of videos etc , the community takes care of itself . Linuxcnc software for example is free , they can say you got the software for free go figure it out , but they don't , they help one another instead . There is a whole lot of that happening all over , guys simply helping one another without prejudice
Bobcad could be that way to but the official forum is basically a ghost town , and this one , well ..............