Hello,

We DO NOT import used machines, I am not sure where this information is coming from, but it simply isn't true. We do sell "used machines" from time to time, but they generally are something that never made it to the customer because of shipping damage. If the crate is damaged during shipping, and customer refuses delivery, it will be returned to us. We make sure machine complies with factory specs, and list it as new.

SANER, please give us a call to discuss your issue. We generally sell out of a particular model before a new shipment arrives. No manual machines sit on our floor for more than 2 months.

Thanks