I also bought Leadshine closed-loop stepper, HBS507 + 573HBM20-1000 and having some issue with driver.
Holding torque is not what I was expected, I think it is 40% of full load and it draws 0.21A with no load but when I try rotate motor shaft with hand, driver does not increase power and it is easy to loose holding position. With more force on shaft, motor loose a big step and having jerk motion. I tested encoder with an oscilloscope and I'm getting pulses when I try rotate shaft, so driver knows that position is not right but not respond on that.

I cannot find ProTuner for HBS series but I tried ProTuner for ES series and get error on connecting to drive, maybe software version is problem !?

Marijan