I wanted to post this because we had (and are having) a very bad experience with Universal Machine Repair, umrservices.com, Universal Metal Refinery, in Houston Texas.

Unfortunately our CNC Lathe turret hit the chuck while being manually indexed so it needed alignment and we requested new ground pins to be installed. We shipped the turret to Universal Machine Repair. We were supposed to receive a quote on materials and repair time. We never received anything from them. They say they repaired everything by completely rebuilding the turret, with new bearings, motor repair, grinding the lead screws, the list goes on.

We asked for a itemized bill and it totaled over $30,000. That included a $6,000 discount, and a $7000.00 expediting fee. In the bill it claimed to have repaired Fanuc drives. It is difficult to repair something they were never sent. They claimed many repairs that were not necessary.
Brand new parts have been ordered from the manufacturer for under $14,000.

Currently the BBB gives them an F. On other sites UMR has, they claim membership in the NTMA. I called and checked on the NTMA website. They are not members.

Others it seems have had similar experiences. They have a nice website, but Google Earth their address.

We wish we had done more checking before sending our parts out for repair.