BobCAD-CAM Software Updates
In efforts to provide better service BobCAD-CAM has chosen to prioritize software enhancements and bug fixes to active support members first. Critical fixes will still be provided free of charge. In the future critical bug fixes and updates will be addressed separately.
BobCAD-CAM’s success has always been offering high value and competitive software. We know shops of all sizes rely on BobCAD and the #1 reason they choose us is value. So staying true with what has made the BobCAD CAM brand and product line so successful has always and will always be providing the highest value in CAD CAM software.
The more customers that are on support the better service we can offer. As a BobCAD customer you expect a knowledgeable support technician to answer your questions in a timely manner with a high level of customer service. Due to the increasing popularity of the BobCAD-CAM product lines our customer base has grown steadily. To meet the demands of our growing client base and to sustain a high level of service we were faced with a choice. We feel requiring our customers to maintain an active support subscription to obtain updates is the best choice we could make to keep the lowest cost for the clients and still provide a competitive product.
These changes have been in place but not enforced since the release of version 26, All of our BobCAD-CAM version 26 customers have been notified of this at the time of purchase along with the notification of the available support plans.
As our customer it is your right to be entitled to a working product, If you feel you have found a bug in the software do report the issue to us so that we can provide solutions and critical fixes to you in an efficient manner.
Each report will be reviewed on a one on one basis and handled accordingly. Bug reports can be reported here
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