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So I found out my problem was operator error. Specifically I got my dongles mixed up. :eek:

While working on a spare computer I unplugged the dongle for another cutter and got it mixed up with...

So now that I finally have my laser up and running, now I'm having a problem with the softdog.

Everything had been working fine for the last 3 weeks then last night when I attempted to start...

I just want to close this discussion with the results of my troubleshooting. Based on John's suggestion above to reduce the table size in the software by 0.1mm on both the X and Y axis I am now able...

Redsail X700 Laser Error - YouTube

I thought it would be easier to show you what error I'm facing instead of trying to describe it. The project is just a small square located in the upper left...

Hi Simon,

I do use the standalone file manager via the download button and I do receive one beep when I download the config. I have set my table size to 700 X 500 within the software but it is...

Thanks John, I really appreciate it.

On a side note I found out why Redsail hasn't gotten back to me. They are closed until February 1 for the Chinese New Year. Just my luck to get my laser at...

John,

Would you mind reading my post here concerning firmware versions and see how my settings compare to yours? If your firmware versions are the same as mine then I can rule out that as my...

UPDATE:

I believe I have found the problem with my laser. After looking carefully at the DLL files contained within the Easycut installation folder, I noticed a series of DLLs named...

I received my Redsail X700 laser almost two weeks ago and I have yet to get it up and running. Part of it was my own stupidity :eek: which I have fixed but most of it is the lack of documentation,...

No I haven't but the more I read and the more I test my machine I think something is wrong with the axis controller. I'm trying to figure out now how to make sure my firmware for the laser matches...

John, would you mind taking a look at these screenshots and compare them to your own settings to see if there are any differences? If it is indeed a software configuration problem then maybe there...

John,

I was in school last night so I didn't get to play with the laser yesterday but I plan to work on it non-stop this weekend until I get it going.

Thanks for the link. I've been brushing...

John, thanks for your help. I'm just learning myself and I just figured out why I haven't been able to cut. There was a switch in the back of the step-up power transformer that was switched to 110V...

Update!!!

Whatever I just did has stopped my laser from moving in the positive direction on the Y axis!! In an attempt to position the laser at a certain point, I used the arrow keys within...

John,

If you don't mind, could you walk me through the steps you used to achieve cutting your acrylic? I just don't know what I'm doing and I am at my wits end. I spent almost 4 hours on the...

I just received the same model from Redsail (Sara was my contact too). I have went through all the setup steps and after 8 hours I finally have the mirrors set up correctly and I have been able to...