Need Help Cutting cardboard

Hi, please forgive me if I am in the wrong place but I can not find any info anywhere and need your guys help, I have purchased one of those cheap ebay lasers for about 400 GPB, it uses Winseal software, I need to cut out a template but the laser cuts around the inside line and outside line of the template is there anyway that I can rectify this. It does cut out the template but obviously takes double the time and also catch fire when it goes round the previous cut. please help. Thanks in advance.

I don't know this software but you need to have your cut lines set as hairline, and you should only have one cut line. Low power fast speed for cardboard.