Toyoda's TDD - Transfer Detection Device

Is anyone else here having problems with their TDD installed on a Japanese Toyoda?

We have three HMC's in the shop with all of them anchored to $40k foundations. I assure you, not one has moved since being installed! Yet everyone of them has had techs out to put new passwords in them. One happened so much that Toyoda replaced the TDD.

When you have the alarm occur you first have to call the lame ass 800 number between 8-5 central time where they take your info down, log the issue and transfer that to a tech who will call/email you back at a later time. The Tech then contacts you and then you re-explain what you just explained to the receptionist, after which he tells you to send him the key numbers on the screen below the alarm. He gives you the temporary password at this point, which is only good for 5 days.

So you get that info and you'd think they could get someone out to help you at that point right? Wrong...

He has to contact some dude in Japan who's sole job is to press a button on a key generator to spit out the new password. I picture this guy resembling Mr. Miyagi from Karate Kid. Depending on what day you call this in and Mr. Miyagi, it could take several more days.

That password is then sent back to Chicago, then sent to the service manager, the job assigned and then sent to a Tech who may have to fly into your particular city or drive in from out of state to enter this password. Yes, they must show up to enter the password to ensure you didn't pack the machine up and send it to Iran on nightshift. This could take several more days.

And on days like today where the nightshift machinist entered the temporary password 6 days ago and forgot to tell anyone, we're looking at least 2 days of downtime on an expensive machine that hasn't moved more than .125" since being installed.

Nice work Toyoda!