Need Help / Communication Unsuccessful

Hello Everyone,

I've recently purchased a new engraving machine and have run into an issue because of switching PC's.

I have a cutting / engraving machine with an AWC608C (System Version 1.13.12.10) controller and LaserCAD V6.91. I installed the software and driver on my old PC with Windows XP (SP3 / 32 bit) and everything seemed to work fine.

Recently I bought a new computer with Windows 7 (64bit) and tried to get the machine to communicate with my new PC. Unfortunately, all that LaserCAD will tell me is "communication unsuccessful" when I try to get the program to talk via USB mode. I have tried restarting both my PC and the machine multiple times; running LaserCAD in compatibility mode; running a virtual machine of Windows XP (SP3 / 32 bit) and installing the program and driver there. None of these have worked. I am under the impression that I have an old system version for my AWC608C, but have no idea where to find the new one. I also have no idea if the driver that came with my software is out of date, or is even compatible with a 64 bit operating system, or where to find a new one.

Thank you all for taking the time to read this, please let me know if you have any ideas or have seen this before.

-Rahken

Go into device manager and see if there your laser is listed under usb click to look for new hawdware

Fixtureman1,

Thank you for your post! The new PC will now communicate with the machine.

-Rahken

hi rahken
send me a PM and I could send you the upgrade.
greetings
waltfl

Quote:

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Originally Posted by herby08

hi rahken
send me a PM and I could send you the upgrade.
greetings
waltfl

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hi I have just purchased a co2 100w laser machine, I am new to all this and I received a disc with the machine which included lasercad, I installed the software but my machine will not communicate with my laptop? I tried searching for drivers but none found? can you help please?

You'll need new drivers for the Windows 7 machine. Try contacting the Vendor.

Did you install the drivers from the disk at setup.