Bridgeport Series II Interact 4 & Heidenhein Problems
I recently purchased a bridgeport series 2 interact 4 with a TNC 150 at auction. At the time I knew it didnt work but this didnt bother me as I had, and still have every intention of doing a pc based retrofit with rutex drives.
Before hacking apppart the old system I thought i'd have a look and see if I could see what was wrong. Followed the trails of smoke to the back of the heidenhein unit and upon closer inspection found that the main transformer for the psu which sticks out the back of the unit was fried. The rest of the board looks fine so i could be lucky and have it running after replacing the transformer.
Unfortuantly, obtaining a transformer has proven to me a nighmare so far. First of all, let me express my utter discust of heidenheins customer support. Spoke to their technical/service guy and got nowhere at all. They refused point blank to sell me the transformer I needed, or any other parts for that matter. I have never come accross such a bad, incondiserate and unhelpful attitude from a company in my life.
The only option they gave me was to send it in for a 'service' costing £1,600 regardless of the fault, and that price doesnt even include the screen - that would be an additional fee.
So basically they want to charge me £1,600 ($2,800 for those of you on the other side of the pond) for a £30 transformer. Natrually I was not impressed and terminated the phone call shortly afterwards.
I tried contacting the transformer manufacturer in germany and they werent able to sell me one because of an agreement with heidenhien, their solution ? Buy it from heidenhein. Of course i already know that i'm not going to get any joy either.
so yes, heidenhien customer service sucks, avoid these people like the plauge. Ok, so the controlls may be good when they work, but want a little help when things go wrong and you get left in the dark. (w**k*rs) :boxing:
**rant over**
So, if anyone has a transformer for a TNC 150 they would like to sell me, know somone who does, knows of an alternative product, or simply has a wiring diagram with the output voltages specified so I could make up my own transformer then i'd liketo hear from you very much.
Also, if anyone has any info on the spindle motor used in the interact 4 that would be very handy as there doesnt seem to be a spec plate stamped on it.