setting z zero tsugami be20v

A little background,*
been machining for roughly 6 years, but this is my first time with the tsugami be20-v. My company bought one, brought a guy in for 3 hours to train me, its been 3 months running the same parts with little to no problems, till now.

I've been trying to set Z to Zero on the main and sub spindle but it seem to not be working here is what I'm doing

-MDI G28 u0 x0 t0101
-Hand feed material pass cutter
-MDI spindle on
-Manually face material (this is where I want my Z 0)
-Go into geometry offset
-soft key Z>0>MEASURE

I do the same thing for the sub but it never seem to be where it needs to be*

Am I missing something here?

any help will and forever be greatly appreciated thank you