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  1. #1
    Join Date
    Apr 2014
    Posts
    5

    Need Help / Communication Unsuccessful

    Hello Everyone,

    I've recently purchased a new engraving machine and have run into an issue because of switching PC's.

    I have a cutting / engraving machine with an AWC608C (System Version 1.13.12.10) controller and LaserCAD V6.91. I installed the software and driver on my old PC with Windows XP (SP3 / 32 bit) and everything seemed to work fine.

    Recently I bought a new computer with Windows 7 (64bit) and tried to get the machine to communicate with my new PC. Unfortunately, all that LaserCAD will tell me is "communication unsuccessful" when I try to get the program to talk via USB mode. I have tried restarting both my PC and the machine multiple times; running LaserCAD in compatibility mode; running a virtual machine of Windows XP (SP3 / 32 bit) and installing the program and driver there. None of these have worked. I am under the impression that I have an old system version for my AWC608C, but have no idea where to find the new one. I also have no idea if the driver that came with my software is out of date, or is even compatible with a 64 bit operating system, or where to find a new one.

    Thank you all for taking the time to read this, please let me know if you have any ideas or have seen this before.

    -Rahken

  2. #2
    Join Date
    Jan 2008
    Posts
    940

    Re: Need Help / Communication Unsuccessful

    Go into device manager and see if there your laser is listed under usb click to look for new hawdware

  3. #3
    Join Date
    Apr 2014
    Posts
    5

    Re: Need Help / Communication Unsuccessful

    Fixtureman1,

    Thank you for your post! The new PC will now communicate with the machine.

    -Rahken

  4. #4
    Join Date
    Nov 2008
    Posts
    382

    Re: Need Help / Communication Unsuccessful

    hi rahken
    send me a PM and I could send you the upgrade.
    greetings
    waltfl

  5. #5

    Re: Need Help / Communication Unsuccessful

    Quote Originally Posted by herby08 View Post
    hi rahken
    send me a PM and I could send you the upgrade.
    greetings
    waltfl
    hi I have just purchased a co2 100w laser machine, I am new to all this and I received a disc with the machine which included lasercad, I installed the software but my machine will not communicate with my laptop? I tried searching for drivers but none found? can you help please?

  6. #6
    Join Date
    Jun 2018
    Posts
    362

    Re: Need Help / Communication Unsuccessful

    You'll need new drivers for the Windows 7 machine. Try contacting the Vendor.

  7. #7
    Join Date
    Jan 2008
    Posts
    940

    Re: Need Help / Communication Unsuccessful

    Did you install the drivers from the disk at setup.

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